Non-Discrimination and Language Assistance

Discrimination is against the law

Magellan does not discriminate on the basis of race, color, national origin, age, disability, or sex (including sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes). Magellan does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Magellan provides reasonable modifications for individuals with disabilities, and appropriate auxiliary aids and services to communicate effectively, such as:

• Qualified sign language interpreters
• Written information in other formats (such as large print, audio, accessible electronic formats, braille)

Reasonable modifications are provided free of charge and in a timely manner to ensure accessibility and equal opportunity for individuals with disabilities.

Magellan provides language assistance services to people whose primary language is not English, which may include:

• Qualified interpreters
• Electronic and written translation services
• Information written in other languages

Language assistance is provided free of charge and in a timely manner to ensure meaningful access for individuals with limited English proficiency.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, you can contact Magellan’s Section 1557 Coordinator in one of the following ways:

• By phone (1-800-424-7721 (TTY 711));
• By email compliance@magellanhealth.com; or
• By mail (Section 1557 Coordinator, 8621 Robert Fulton Drive, Columbia, MD 21046).

If you believe that Magellan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in writing to Magellan’s Section 1557 Coordinator at the email or mail address listed above. If you need assistance filing a grievance or a copy of Magellan’s grievance procedure, you can call 1-800-424-7721 (TTY 711).

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Or you may file a complaint by phone or by mail at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019
TDD: 1-800-537-7697

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Language Assistance

We provide free help and services to people with disabilities. We want you to be able to communicate with us easily. We offer:

• Qualified sign language interpreters.
• Written information in many formats. These may include:
  • Large print.
  • Audio.
  • Accessible electronic formats.
  • Other formats.

We also provide free language services to people whose first language is not English. We offer:

• Qualified interpreters.
• Information that is written in other languages.

Contact us at 1-800-424-4046 (TTY 711) if you need any of these services.

Getting Help in a Language Other than English

Español (Spanish)

한국어 (Korean)

Tiếng Việt (Vietnamese)

繁體中文 (Chinese)

አማርኛ (Amharic)

Français (French)

Русский (Russian)

हिंदी (Hindi)

Deutsch (German)

বাংলা (Bengali)

Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀ (Bassa)

Igbo asusu (Ibo)

èdè Yorùbá (Yoruba)

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*Magellan refers to all applicable subsidiaries and affiliates of Magellan Health, Inc., including but not limited to Magellan Healthcare, Inc and its subsidiaries.