MagellanHealth.com is a service of Magellan Health Services, Inc. (Magellan). Please read the Our Company section on this site for more information about Magellan Health Services.
Magellan is committed to protecting the privacy of visitors to our Web site. This privacy notification explains how we do this.
Magellan partners with specialized vendors to provide some of the Internet content and services on our site. The Magellan services covered under your benefit plan determine which of our partners' content or services you are able to view.
When you register on our site, we will share registration information with a partner only if your organization contracts for services provided by that partner and you visit that partner's site. This allows us to provide you secure access to partner sites. The "Information We May Collect" section of this notification will tell you more about the type of information we collect and share.
What You Should Know About Using Our Site
The information on MagellanHealth.com is for general informational purposes only. This information should not take the place of getting help from a qualified professional. By putting this general information on our site, Magellan is not providing any legal, medical, or other professional services or advice.
We review all content on a regular basis and will periodically change and update the information on this site. However, some information on our site may be out of date at any given time.
Magellan cannot guarantee the security of the computer system that you are using to access this Web site.
Information We Collect and What We Do With it
When you visit our Web site, we collect your personal information only if you voluntarily provide it to us. By personal information, we mean data that is unique to you, such as your name, address, e-mail address or telephone number. This information will help us properly arrange the content and services you see on our site. It will also help us manage your benefits and provide better customer service to you.
Your personal information is kept in a secure area and made available only to the Magellan employees who have a legitimate business purpose for viewing it. We do not rent, sell, or otherwise distribute your personal information outside of Magellan. We do not provide this information to third parties except as required by law.
Log files are pieces of information that let us know how people are accessing the Web site. Each time you go to a page in our Web site, our server shows this page on your computer. When the page displays, we create a log file that tells us someone visited that page. We do not collect any information about you. Log files reside on our server and are not accessible by visitors.
We use log files to create aggregate reports of site activity. This means that we take the information about all our visitors and add it together to report on all pages that have been visited. We use this information to see which areas of our Web site receive the most visitors and which areas do not. We do share the reports of aggregate usage of our site with our customers, but this aggregate information contains no personal identifiers. Therefore, we cannot connect it to you in any way.
There is No Advertising on Our Site
Magellan does not accept any advertising on our Web site. Therefore, we do not collect any information from you for that purpose.
MagellanHealth.com is an independent site. We do not receive income from sponsors or advertisers. In addition, we do not receive linking or click-through income from the Web sites to which we offer links.
How We Protect Your Information
We do not share any personal information obtained through our Web site with your employer, health benefit provider, or any other organization.
We may share some personal information you provide during registration with our partners. This lets them know that you are eligible for services. It also lets them modify their programs to give you information specific to your age or gender.
We may also share your information with individuals and organizations in or outside of Magellan Health Services as required or allowed by state and federal law. Magellan complies with all applicable state and federal laws regarding the protection of your personal information.
In order for you to access certain services within our site, we may ask for more personal information than you provided to us during registration. We share this information only with the Magellan providers or staff members who will provide the service to you. For example, we may share personal information such as your name, personal mailing address and benefit coverage information with a service provider (Employee Assistance Program or other provider) to enable them to provide that service to you.
Our Web Site Security
Our Web site takes careful safety measures to protect users' information. When you log in to the secure areas of MagellanHealth.com, your information is maintained in a secure and safe environment. The MagellanHealth.com guest area contains general information only. This part of the site does not send or receive personal or confidential information.
Our Web site sometimes requires passwords, identification numbers (IDs) and/or personal IDs. We use these to allow access to our information. We protect your user ID and passwords. Where necessary, we ask you to enter more than one ID to provide tighter security. We do not give this information to anyone other than our Web partners. The information is only shared in order to let our partners know you are eligible to use their services.
Transfer of Data
Magellan uses a firewall to stop unauthorized access to our internal network and information. A firewall is a system of software and/or hardware. It examines all messages we receive. It will block any message that does not meet the security criteria we put in place. We use secure methods such as https and Secure Socket Layer (SSL) to pass these messages through the firewall to our internal systems.
Magellan limits the number of ports or doorways to private information that we maintain. We use several tools to watch these doorways. These tools help us identify malicious attacks or other problems.
Magellan's Web servers and databases receive annual security reviews. We also apply necessary updates or patches on a regular basis.
Encryption can be very helpful in protecting and securing data, but it is only as effective as the security of YOUR browser. Browsers use different encryption methods or levels. MagellanHealth.com requires you to use a 128-bit encryption browser. You can download it for free. You can check your browser encryption level by clicking "Help" in the menu bar.
You can check whether or not a Web page is communicating on a secure channel by looking for the lock in the status bar. This bar is located at the bottom of the Web browser page. When you log in to the secure areas of our Web site, look for the lock. If it is closed, security is active.
Certain Internet browsers and versions sometimes work differently on our site. Users with older browser versions will likely have more challenges using Magellan's site features efficiently.
To help you get the most out of your MagellanHealth.com experience, we recommend the use of Internet Explorer 6.0 or higher. Other browsers may still work on the MagellanHealth.com Web site, but they may not always work as well with our applications, personalized pages and other interactive features.
MagellanHealth.com works best with Microsoft Internet Explorer, version 5.5 or higher, with 128-bit encryption. If you prefer to use Netscape Navigator, we strongly recommend you download the latest version; however, please be aware that some features on our site may not perform as well when used with Netscape Navigator or with other browsers such as Opera.
We recommend that you use MagellanHealth.com with the latest
version of Internet Explorer for the Macintosh. You can find out
about Internet Explorer for Macintosh and download it at this
Microsoft Web site:
We keep all information and correspondence you share with us in the strictest confidence. When you send comments or questions to us using any messaging service or e-mail address listed on our Web site, we share your message only with those Magellan employees most capable of answering your questions and concerns. We will retain your communication until we have done our best to provide a complete and satisfactory response. We then archive all messages received. We do not keep your e-mail address for any purpose other than responding to you or for certain transactions as described above.
Be aware that while your e-mail message is in transit to us, it is possible for other Internet users to access and view it, without your knowledge and permission. (This is true of most, if not all, non-encrypted Internet e-mail communications.) For that reason, to protect your privacy, please do not send an e-mail to us with personal or confidential information even if the channel is secured. This would include all clinical information. Instead, call us using your Magellan toll-free number if you have confidential questions.
To use our secure and personalized Web site, your Web browser must accept cookies. A cookie is a tiny piece of information placed on your computer. There are different types of cookies. We use mainly temporary cookies. These are stored in your browser's memory. Once you leave our Web site or close your browser, the cookie goes away.
You can change the setting of your browser to accept or reject cookies. Look in your browser's help file for instructions. If you reject cookies, you cannot access our secure Web site; however, you can still access our general audience Guest area.
We may also use permanent cookies when you give us permission to do so. For example, you give us permission when you choose to allow the site to remember your user name. You may choose this option when you log in to our site and select "Remember Me". This information is then stored on your computer and we access it when you visit our site to display your user name. This information is not shared with anyone.
How We Protect Children Accessing Our Site
We do not knowingly allow children under the age of 13 to register on our site. When visitors enter a year of birth 13 years or less, we do not allow him or her to complete the registration. If you are under the age of 13, you should talk to your parents or guardians before registering. We also recommend, if you are under the age of 13, that you talk with your parents or guardians before filling out any information on our site and sending it to us.
Content Review Process
Magellan's content review process for most sites begins with the submission of all proposed materials to our review board. In addition to a clinical and medical representative, this editorial board consists of representatives from:
- Member Services
- Account Management
- Member Communications
- Provider Communications
Material for display on our site must meet an established set of standards. We do this to give you reliable and accurate information and tools.
Links to Other Sites
This Web site contains links to other sites that we think may be useful or of interest to you. Although Magellan has taken steps to protect our Web site from others, we are not responsible for the content or privacy practices used by these sites. We encourage our users to be aware when they are leaving our site. Read the privacy statements of each and every Web site you visit to learn about how they protect your privacy. This privacy notification applies only to information collected by this Web site.