Following-up with an EAP client demonstrates good clinical care.
Work with an EAP client typically involves a short-term counseling intervention within a pre-determined number of sessions. Once EAP sessions are exhausted, follow-up contact after case closure serves the client in several important ways.
Follow-up demonstrates commitment to the well-being of the EAP client. |
- After a client completes EAP work, follow-up contact gives you an opportunity to check on the client’s progress.
- Self-referral case example
|
Follow-up contact is a way to gauge client satisfaction with EAP counseling interventions. |
- If the issues that brought the client to the EAP were adequately addressed, follow-up enables you to support the goals and objectives of the established treatment plan, verify gains achieved, and determine whether the client is satisfied with the outcome.
- Self-referral case example
|
Providing follow-up services facilitates continuity of care. |
- If you referred the client to outside resources, follow-up is the best way to find out whether or not the client transitioned successfully to the new services. If your EAP client raises concerns during the follow-up, you can review the need for additional resources and modify the plan as needed.
- Self-referral case example
|
Click ‘Next’ for more on follow-up with a self-referred EAP client.
