EAP Core Technology: Client Follow-up Services

This training explains the expectations for providing follow-up services with Employee Assistance Program (EAP) clients and the associated responsibilities of the EAP provider for various types of client referrals.

Through numerous case examples, you will learn how EAP client follow-up demonstrates good clinical care for your professional EAP practice.

Upon completion of this training, you should be able to: 1. Recognize how client follow-up is an essential component of EAP core technology 2. Identify EAP provider responsibilities for timing of follow-up contacts, documentation, and communication     with Magellan 3. Describe various expectations for follow-up with self-referred and employer-referred EAP clients

This course was developed through a collaborative effort of Magellan Health Services clinicians and other professionals.

About the authors and contributors