Essential Skills for EAP Providers

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This course is for outpatient Mental Health Providers who want to learn about the EAP provider role and function in Magellan’s Employee Assistance Program (EAP).

An EAP is a worksite-based program designed to assist work organizations in addressing productivity issues and to assist the individual client in identifying and resolving personal concerns across a broad spectrum including financial, legal, emotional, substance abuse, family/marital, health, and dependent care problems.

This training program provides the Mental Health Professional with essential knowledge to enhance understanding and skills when functioning as an EAP provider.

Upon completion of this training, participants should be able to:

  1. Identify three different types of management referrals to EAP
  2. Distinguish between routine and crisis referrals to EAP
  3. Recognize the importance of the dual client relationship when providing EAP services
  4. Determine whether a client is a candidate for resolution of the presenting problem within the EAP
  5. Include substance abuse screening and assessment as an essential element of a comprehensive assessment
  6. Recognize when and how to make a referral if a client needs services beyond the scope of the EAP

The course takes about two hours to complete and offers two (2.0) continuing education (CE) credits/ hours. To obtain CE credits you must 1) Complete the course in its entirety; 2) Complete the post-test with a passing score; and 3) Complete the course evaluation. Click here for additional details about this training program.

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