You have a new client referral, with three different requests for return phone calls. In addition to figuring out which call to return first, you’re faced with many questions, such as:
- How do you deal with the dilemma you face between the boss who’s requesting feedback, and the request from the EAP Care Manager not to call him?
- How do you balance the request to see this new referral with the reality of your existing clientele and a busy practice?
- How do you assess John’s drinking?
- Can John’s problem be addressed within the EAP service delivery model?
This training program has the information you need to answer these and other questions about the provision of EAP services.
The goal of Essential Skills for EAP Providers is for you to learn how to:
- Respond appropriately to management referrals
- Determine whether a referred client is a candidate for EAP services
- Intervene effectively within the EAP service delivery model
Click ‘Next’ below for perspectives on EAP services.
