Essential Skills for EAP Providers

EAP Vignette

You are an EAP provider, sitting in your office after a busy day of conducting back-to-back client sessions. You feel pretty good about your day, but you are also tired. Looking at the blinking light on your answering machine reminds you that there are messages waiting, with work still to attend to.

Click on the name of each caller to listen to your messages. A transcript for each caller appears below.

John Templeton

Jack Striker

Maggie Carter

Whose call should you return first? Click ‘Next’ below for more about this client referral.

Click to return to the start
Click to return to the previous screen
Click to advance to the next screen Click to close the course window