Operational Efficiency
Operating Efficiencies Maximize Satisfaction, Drive Down Costs
Built on decades of experience working with our customers, members, providers and employees, our operational infrastructure is designed to meet the needs of specialty health care management while offering seamless integration with our customers' operations.
Our superior operational infrastructure enables us to:
- Consistently meet or exceed all industry call center standards
- Process 1 million claims within 30 days with 99% accuracy
- Consistently exceed established thresholds for customer, member and provider satisfaction
- Deliver timely, data-driven clinical determinations
- Efficiently implement and manage large and complex contracts
Exceeding Standards for Quality Care:
ICORE call centers exceed industry standards in order accuracy (99.9%), average speed of answer (8.6 seconds) and average turnaround time (1.5 days).
This page last updated 5/20/2009 4:34:41 PM