Satisfaction Surveys
Our goal is to help individuals improve their health and well-being and in turn, deliver results for our customers. To determine our success in achieving this goal, we use a variety of proven tools and methods to measure, benchmark and report core performance indicators. Through a variety of quantitative survey methods, we ask our customers, members and providers how we can best deliver the service they expect and then use that information to refine our operations, set industry standards, and share best practices.
Member Satisfaction Surveys
Member surveys are not only a practical way to assess perceptions of quality, satisfaction and outcomes of care; the surveys also are major components in our evaluation of overall performance and are instrumental in helping us deliver superior services.
We administer member satisfaction surveys at least once a year to a random sample of members who have accessed services. The results summarize their perceptions of care and services received from Magellan overall and from the service centers through which services were accessed.
Customer and Provider Satisfaction
Magellan reaches out regularly to our customers and providers to evaluate their satisfaction with our services, too. The results enable us to set industry best-practice standards and to strive for continual quality improvement.
We value the opinions of all of our stakeholders, and extend our thanks to everyone who takes time to give us feedback through our surveys.
This page last updated 3/25/2010 11:57:22 AM